Freight Claims Management and Processing Services
It’s Time for a Centralized Process
Centralized, transparent, and professional, our freight claims processes management protect your property and your rights.
25,000+
Carriers in our network
25
Years average logistics experience of Sheer’s leadership team
$700MM+
Freight Under Management
8
Weeks standard TMS and Managed Transportation implementation timeline
1,000+
Established integrations with ERPs and point solutions
Why Choose Sheer Logistics as Your 4PL Provider
We Pursue Every Claim Until it is Resolved
Sheer Logistics approaches claims management as an essential element of a complete managed transportation service with the goal of successfully resolving disputes and freight claims. Our combined years of logistics experience help us navigate complicated claims with the latest TMS technology to give you the visibility you need for every claim and every shipment.
- Our TMS provides detailed reporting by carrier, cause, product, and other customizable data
- Enhanced performance measurements by carrier
- A centralized, consistent process that shows claim status for departments across your company
- Real-time updates so you understand the status of each claim
Increase Recovery
We cultivate relationships with each of our carriers, we understand their dispute resolution processes, and we follow every claim through to the very end.
Maintain Carrier Relationships
Disputes and logistics recovery claims are tricky—while they are not uncommon for carriers, there is a possibility for misunderstandings and miscommunication. Sheer handles it all.
Freight Claims Can Be Frustrating and Time Consuming
Rely on a professional to iron out the uncertainty of filing freight claims and follow them through to the end.
Why Shippers Love Us
Signs That Your Company Can Benefit from Sheer’s Freight Claims Management Services
FAQ
What types of claims can you handle?
There are four main types of logistics claims that Sheer manages of behalf of our clients:
- Damage Claims: The majority of logistics claims are for products and materials that are damaged in shipment. Damage must be visible on delivery and noted on any proof of delivery.
- Loss Claims: These claims are for shipments that do not make it to their destination and no proof of delivery was ever signed.
- Shortage: If something falls out of a shipment or if there are errors in the bill of lading, the shipper files a shortage claim.
- Concealed Damage or Concealed Shortage: Concealed claims are when the shipper or consignee notes issues with the shipment after the proof of delivery has been signed. The main challenge with this claim is that the issues are only discovered once boxes are opened and pallets broken down.
What documents are required to file a freight claim?
- Bill of Lading (BOL)
- Proof of Delivery (POD)
- Invoice
- Photos of Damage
- Inspection Report
- Claim Form
- Documented correspondence with the carrier
How long does it take to resolve a freight claim?
In many cases, claims are resolved within 30 to 90 days, but more complex claims involving high-value shipments, multiple parties, or disputes may take longer
What happens if my claim is denied?
If your claim is denied, Sheer Logistics will assist you in appealing the decision and/or negotiating with carrier to resolve the claim favorably.
Do you offer assistance with preventing future freight claims?
Yes, Sheer Logistics can help you implement a variety of strategies designed to mitigate future freight claims:
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- Route optimization
- Carrier selection
- Enhanced packaging solutions
- Improved documentation and compliance
- Real-time tracking and monitoring
- Data analytics and reporting
- Training and process improvements
Is your freight claims management service available for all shipments?
Yes, Sheer Logistics provides claims management for every shipment.
What makes your service different from handling claims in-house?
There are several reasons why shippers choose Sheer to manage their freight claims process:
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- We’re more proactive: Using real-time data and business intelligence, we analyze and boost virtually every aspect of your logistics network before challenges come up.
- We free up your time and resources: By centralizing your freight claims management, we empower you to focus on core competencies, not the hassles of following up on claims.
- We’re not a carrier: That means zero conflict of interest. We’re your advocate in competitive bidding to ensure you get reliable carrier capacity at the right price.
- We do our homework: We assess your current technology and process flows so we can recommend TMS improvements that save you time and money.
The Sheer Difference
Our mission is to build trust, use our brainpower for the best interests of every customer, and always deliver extraordinary results. Let’s Think Logistically.
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