The majority of logistics claims are for products and materials that are damaged in shipment. Damage must be visible on delivery and noted on any proof of delivery.
These claims are for shipments that do not make it to their destination and no proof of delivery was ever signed.
If something falls out of a shipment or if there are errors in the bill of lading, the shipper files a shortage claim.
Concealed Damage or Concealed Shortage
Concealed claims are when the shipper or consignee notes issues with the shipment after the proof of delivery has been signed. The main challenge with this claim is that the issues are only discovered once boxes are opened and pallets broken down.