The Complete Guide to Freight Management

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Supply chains are complex. Even the most straightforward supply chains have interconnected parts that move simultaneously. This means they can be fragile, and every day in shipping is a fine line between success and disaster. Or is it?

Logistics freight management is a process that businesses of all sizes often struggle with. The modern solution to this is to partner with a reputable and experienced third-party (3PL) or fourth-party (4PL) logistics provider to help get your shipments to the destination safely.

In this guide, I will explain important topics about outsourced freight management, what it means to your business, and the value that an experienced logistics provider delivers to businesses that lack the capacity to achieve efficient, cost-effective freight management in-house.

What Is Freight Management?

Freight management refers to the entire process of organizing and scheduling inbound and outbound shipments. It covers a number of processes that go into moving goods throughout the supply chain, from the moment a product is packaged to the moment it arrives at a retail location or the customer’s doorstep. Freight management covers a range of topics, including:

Route optimization – Finding the fastest and most cost-effective routes for transportation.

Rate negotiation – Finding the right carriers and negotiating the right prices for transportation.

Data collection – Collecting shipment data that can be used to improve processes and streamline shipping.

Business intelligence – Using cutting-edge transportation management and analytics technology to collect data and deliver important insights about shipping.

Claims management – Advocating on behalf of the client when their freight is lost or damaged.

Tariff and international shipping management – Managing the often-complex customs regulations, documentation, and tariff laws relating to international shipments.

Consolidation – Using shipment consolidation and cross-docking to group shipments together for more efficient and cost-effective transportation to their destinations.

Vendor and carrier management – Maintaining relationships with a network of vetted carriers and vendors and stop along the supply chain.

Integration – Using a fully integrated transportation management system (TMS) to work seamlessly with different departments.

Why Is Freight Management Important?

Freight management is how businesses manage the transportation of raw materials and finished goods. Many businesses turn to managed logistics provider to manage this critical function. Partnering with a logistics service provider (LSP) can free up valuable resources within your business so that they can be allocated to more strategic, value-driving activities, not the day-to-day hassles of transportation and logistics. Partnering with a 3PL or 4PL provider gives you:

Better flexibility and technology — As your business scales, so must your freight management, and a logistics provider has the flexibility to seamlessly increase capacity without any additional capital investment. They also give you access to years of industry knowledge and the latest TMS and integration technology.

Time to focus on other parts of the business – Resources and time that would have been spent on logistics and shipping can be allocated elsewhere, like establishing winning new customers and deepening existing customer relationships.

Reduced costs – The ROI from outsourcing freight management comes from leveraging the provider’s expertise in optimizing transportation planning, sourcing carriers, negotiating better rates, avoiding the cost of building and maintaining an internal logistics team, technology cost-saving, and reducing costs per shipment through consolidation.

Improved customer service — All it takes is one late or incorrect shipment to permanently damage customer goodwill. Repeated mistakes and preventable errors mean customers will look elsewhere despite superior quality or advantageous pricing.

Visibility – Leveraging a modern, fully-integrated TMS creates unprecedented visibility to data across disparate systems, locations, and business units, arming you with the insights you need to make timely and informed business decisions.

Transparency – TMS systems allow you to track shipments in real-time, providing up-to-the-minute updates on the status of shipments in transit that you can help you keep customers apprised of delivery times.

When Do You Need To Implement Freight Management?

The signs that a business needs the help of a 3PL will vary depending on the business and the industry they are in. However, here are some common ones to look out for: 

  1. Your old freight management software is outdated and doesn’t integrate fully with other business applications. 
  2. Shipping costs are increasing, and it isn’t clear why.
  3. Key performance indicators for customer service are suffering. 
  4. There have been recent changes to your business model.
  5. Your industry experiences seasonal or project-based volume spikes. 
  6. Your business is maturing, and processes that worked early on haven’t evolved with the rest of the business. 
  7. Your business has experienced changes with key personnel.
  8. Your business is launching a new product or service that will increase pressure on existing logistics processes. 
  9. Current or possible changes to industry requirements or government regulations.

What Are the Costs of Freight Management?

From flat rates to per-item models, logistics companies all charge for services in different ways. Some of the standard freight management costs that come with 3PL/4PL services include:

Transportation fees: These fees include all of the costs associated with the physical transport of freight via trucks, trains, ships, and planes.

Warehousing costs: Hiring a 3PL to provide warehousing services includes fees for renting warehouse space for your product and covering the costs related to packaging,handling, and distribution.

Customs and compliance fees: Customs clearance, international trade compliance, and proper documentation come at a price. Logistics service providers usually bill for these fees and add their service charges on top.

Fuel surcharges: These charges cover fluctuations in fuel prices. However, in most cases, they are added on to the client’s bill for transportation fees.

Insurance costs: Insurance fees protect you if a shipment gets lost, stolen, or damaged

while in the hands of the shippers. The best logistics providers will include filing freight claims and dispute resolution into their service fees.

Pros of Outsourced Freight Management

3PL and 4PL providers deliver the technology, industry experience, and carrier contacts to reduce costs and streamline processes. The best strategy to save you money and improve your shipping comes through a well-thought-out strategy.

If you don’t have the time or capacity to accomplish this, then outsourcing is the next best choice, especially if your business is undergoing rapid growth, planning to expand into new markets or product lines, or is involved in mergers and acquisitions of other companies. There are many benefits that come with using freight management services. Here are some of the most significant ones:

  • Expertise and Specialization

    Many logistics service providers have decades of experience with supply chain management. This understanding of complex logistics processes makes freight management specialists an invaluable asset for growing businesses like yours.

  • Access to Technology

    A freight management partnership offers a logistics toolbox filled with cutting-edge technology that can benefit your business. Integration middleware, the Internet of Things (IoT), and AI-driven analytics are just a few examples of modern technologies modernizing integrated transport and logistics (ITL).

  • Improved Customer Service

    Customer opinion is everything for modern businesses. This is because a good reputation spreads fast, and a bad one even faster. Partnering with a freight management partner is a great way to improve your company’s customer service. With their expertise, logistics service providers guarantee timely deliveries, accurate tracking, and efficient handling of shipments, leading to higher customer satisfaction ratings and repeat business.

  • Focus on Core Competencies

    Working with a 3PL or 4PL can remove the burden of logistics hassles and give you more time to concentrate on your company’s core strengths, like customer interaction, product development, and marketing.

  • Cost Savings and ROI

    Logistics service providers can help you save money in two important ways. First, they reduce overall costs and streamline your shipping processes with improved internal controls. Secondly, they lower logistics costs through negotiated rates with existing carriers.

How to Choose a Freight Management Provider

Step 1: Evaluate your business needs Consider how much your business is changing and how much it could potentially change in the future, your shipping challenges, your company culture, and the level of control you want to maintain. This list helps you decide what you want out of your logistics partnership.

Step 2: Look for a provider that can scale with your business Your LSP must be able to grow alongside your business in order to fully satisfy your shipping needs.

Step 3: Learn about the company Experience is vital, so ask for references and talk to the LSP’s current clients to get real-world feedback. This will give you a much better understanding of how they will serve your needs.

Step 4: Ask for a TMS demo The TMS is crucial piece of your supply chain technology stack. Ask the prospective LSP for a demonstration and information about how they will integrate it with your existing ERP, vendor partners, and other logistics technology platforms. Pay close attention to who owns the data in the TMS system and discuss what happens if the relationship is terminated.
Two workers in hard hats walking through facility

Key Elements of the Best 3PL Providers

  • Shared goals – You and your 3PL must define what success looks like. Establishing mutual goals helps providers proactively create solutions for your unique situation and challenges. Cooperation is key to this success. 
  • Modern Technology – Today’s supply chains are rapidly changing, and recent events have shown them to be fragile. Clients expect their providers to add value to their company, and for outsourced providers, this means innovation. 3PLs take a proactive approach to technology, and they deploy the latest supply chain solutions to provide the most value to their clmidernients. 
  • Transparency and communication – From the beginning, 3PLs must be transparent and clear about communicating goals and performance. To provide total freight solutions, they are dependent on their knowledge of their client and the industry in which they operate. This requires communication and full partnership.  

How Sheer Logistics Fits In

This complete guide to freight management is intended to show managed transportation services as something any business of any size can benefit from. Sheer Logistics is an experienced 3PL that uses technology and proven logistics best practices to provide outstanding supply chain management, freight audit and complete freight solutions for all our clients. 

At Sheer, 

We’re proactive – Using real-time data and business intelligence, we’ll analyze and boost virtually every aspect of your logistics network before challenges come up.

We’re not a carrier – That means zero conflict of interest. We’ll be your advocate in competitive bidding, ensuring you get reliable carrier capacity at the right price.

We do our homework – We assess your current technology and process flow so we can recommend improvements that save time and money.

Call us today for a shipping assessment and find out how a professional 3PL provider can revolutionize your supply chain