Freight Claims Management
It’s Time for a Centralized Process
Centralized, transparent, and professional, our freight claims processes management protect your property and your rights.
Rely on a professional to iron out the uncertainty of filing freight claims and follow them through to the end.
The intent of a freight claim is to reimburse the shipper if their cargo suffers loss or damage while in the care of a freight carrier. Claimants file to the carrier for financial reimbursement to recover costs, not profits, and this is an important distinction that shippers sometimes fail to realize. There are four main types of logistics claims:
The majority of logistics claims are for products and materials that are damaged in shipment. Damage must be visible on delivery and noted on any proof of delivery.
These claims are for shipments that do not make it to their destination and no proof of delivery was ever signed.
If something falls out of a shipment or if there are errors in the bill of lading, the shipper files a shortage claim.
Concealed Damage or Concealed Shortage
Concealed claims are when the shipper or consignee notes issues with the shipment after the proof of delivery has been signed. The main challenge with this claim is that the issues are only discovered once boxes are opened and pallets broken down.
We’re more proactive.
Using real-time data and business intelligence, we analyze and boost virtually every aspect of your logistics network before challenges come up.
We’re not a carrier.
That means zero conflict of interest. We’re your advocate in competitive bidding to ensure you get reliable carrier capacity at the right price.
We do our homework.
We assess your current technology and process flows so we can recommend TMS improvements that save you time and money.
Our mission is to build trust, use our brainpower for the best interests of every customer, and always deliver extraordinary results. Let’s Think Logistically.